If you are having problems or concerns regarding your subscription or if you want to know latest promos, just call the Customer Service of your telecom provider. Customer Service also known as Customer Care or Customer Support, provides solutions to your specific problem and informs you about their latest promos. In this post, all Philippine telecom or telcos Customer Service Hotline numbers are listed all-in-one place, including Smart, PLDT, TNT, Sun, Globe, TM, Cherry Prepaid and ABS-CBN Mobile, which are all up to date. Very helpful when you have different SIM cards. If you want to get information regarding your network's latest promos or access different services, you can dial its USSD Code.
To get help with your problems, just find below the Customer Service Hotline number of your network provider. If you are using PC, just press Ctrl + F and search the keyword of your network provider. If you are using mobile, android or iPhone, just use the search function of your browser. After you've searched the number, just dial it directly on your phone, some are free of charge (toll free) while some requires minimum balance for you to be able to call.
To get help with your problems, just find below the Customer Service Hotline number of your network provider. If you are using PC, just press Ctrl + F and search the keyword of your network provider. If you are using mobile, android or iPhone, just use the search function of your browser. After you've searched the number, just dial it directly on your phone, some are free of charge (toll free) while some requires minimum balance for you to be able to call.
Smart Customer Service Hotline
You can call Smart Customer Service if you're having problems with your Smart subscriptions or account.
Upon dialing a number below, you will be prompted by an operator, just listen to its instructions and press the correct numbers until you reach the Customer Service. It may take some time for you to be able to connect to a Smart Customer Support Agent due to call queues they've been receiving, so be patient in waiting. This also applies to other networks.
| Service | Toll-free via Smart SIM | Via Hotline/Telephone Number |
|---|---|---|
| Smart Postpaid, Smart Prepaid, TNT | *888 | (02) 888-1111 |
| Smart Infinity | *800 | (02) 848-8806 |
| Smart Mobile Broadband (Plug-It, Pocket WiFi, Smart Bro SIM) | *888 | (02) 888-1111 |
| Smart Money/Padala | 15177 | (02) 845-7777 or 1-800-1-888-5648 |
| Smart Load Retailers | *333 | (02) 845-7733 |
| Smart Load Dealers | *7744 | (02) 845-7744 |
| Smart Bro Enterprise | *177 | 177 |
When you're using Smart International Roaming, toll-free charging is not applicable when you call using those toll free numbers listed.
Smart Online Support
You can also contact Smart Customer Service online, the following methods requires you a computer or mobile with internet connection:
For Smart Prepaid, Smart Postpaid, Smart Bro, Smart Infinity and TNT subscribers, file a help ticket online via Smart Help Ticket. Just fill in the required details including Full Name, Email Address, Concern, Mobile Number and Message. Just monitor your email within 24 hours upon submission of your help ticket.
You can also message Smart thru their Social Media Accounts:
Facebook - Smart Communications, Inc.
Twitter - @SmartCares
PLDT or Philippine Long Distance Telephone Company offers variety of services like internet broadband (Fibr, DSL, Ultera), Value-added services and landline. If you need help especially technical support, you can contact PLDT Customer Service Hotline numbers.
PLDT Landline
171 - Toll free. For PLDT Landline nationwide and SMART/TNT subscribers
(02)8888171 - For NON PLDT Landlines, like Globe/TM/Sun Cellular
FIBR
101-3427
Home Ultera
171 formerly *1888 (For Smart / Talk 'N Text subscribers)
02-6727277 (For PLDT NCR subscribers)
1-800-10-6727277 (Toll-free for PLDT subscribers)
PLDT Online Support
You can also message PLDT thru their Social Media Accounts:
Facebook - PLDT Home
Twitter - @PLDTHome or @PLDT_Cares
If you have concerns regarding your Talk 'N Text promo subscriptions, you can contact its customer service number.
*888 - Toll free. For Smart/TNT subscribers. Or you may also try *777.
(02) 888-1111 - For landline
Other TNT telephone numbers you can contact for help
(02) 511-4105
(02) 511-2643
(02) 511-3803
TNT Fax numbers
(02) 511-2286
(02) 511-3222
TNT Online Support
You can also message TNT thru their Social Media Accounts:
Facebook - TNTph
Twitter - @TalkNText
Sun Cellular delivers cheap but excellent mobile services to its subscribers, both Prepaid and Postpaid. To serve you better, whatever your problems or concerns with Sun Cellular subscription, you can call Sun Cellular Customer Service Hotline Numbers below.
Sun Prepaid
200 - Toll free using your Sun Cellular mobile number
(02) 395-8000 - For landline
Fax Number: (02) 696-7134
Sun Postpaid Elite Plan
888 - Toll free using your Sun Cellular mobile number
(02) 395-8888 - For landline
Sun Broadband Wireless
333 - Toll free using your Sun Cellular mobile number
(02) 395-3333 - For landline
Sun Cellular Online Support
You can also message Sun Cellular thru their Social Media Accounts:
Facebook - Sun Prepaid | Sun Postpaid
Twitter - @suncelldeals
Calling to Globe Customer Service Hotline numbers requires you a minimum balance of 1 Peso load from your Globe or TM account. Don't worry if you have more than the required balance, your load will not be deducted as it is FREE OF CHARGE, as long as you met the minimum required balance. Listed contact numbers here are available to all Globe Prepaid and Postpaid, and other services including landline, internet broadband, tattoo and pocket WiFi.
You can contact Globe at the following hotline numbers:
211 - using Globe/TM mobile number. You may also try calling 2629
02-730-1000 - using Globe landline/telephone. To contact customer care.
02-730-1010 - using Globe landline/telephone. To get info regarding sales.
02-730-1300 - using Globe landline/telephone. To get help regarding loyalty rewards.
173 - Repair (using Globe landline/telephone)
+63 2 730 1212 - For roaming
You can also contact the following 24-Customer Care Hotline Number:
(02) 919-8888 [Luzon]
(032) 410-8888 [Visayas and Mindanao]
Globe Online Support
Email address: talk@globetel.com.ph
You can also message Globe thru their Social Media Accounts:
Facebook - Globe Telecom
Twitter - @Talk2Globe
Republika ng TM: Astig Tayo Dito! If you have concerns or problems regarding your Touch Mobile or TM promo subscriptions, you can contact its customer service hotline numbers below.
808 - using your TM mobile number
TM Online Support
TM Contact Us Form. Just fill in the required details and send it by selecting 'GAME NA!' button, for you to be able to submit your concern.
You can also message Touch Mobile thru their Social Media Accounts:
Facebook - Republika ng TM
Twitter - @RepublikaTM
Cherry Prepaid is a subsidiary of Globe Telecom, which commonly bundled to Cherry Mobile phones. If you have concern with your Cherry Prepaid subscriptions, you can contact them in their numbers below.
Cherry Mobile / Cherry Prepaid
909-4-909 - 1 Peso per call using your Cherry Prepaid SIM
Cherry Prepaid Retailers
1-8008-739-8168 (toll-free on Cherry Prepaid SIM, Globelines, TM or Globe SIM, but must have a load balance of P7.50 to connect)
2629 using the Cherry Prepaid Retailer , Sub-Dealer, or Globe AMAX SIM (free)
Cherry Prepaid Online Support
Cherry Prepaid Contact Customer Support. Just fill-in the required details and select the 'CONTACT US' button to submit your concern.
You can also message Cherry Prepaid thru their Social Media Accounts:
Facebook - Cherry Prepaid
Twitter - @CherryPrepaid
ABS-CBN mobile is owned by ABS-CBN TV Network which uses infrastructures of Globe Telecom. It has exclusive promos featuring the TV Network's shows and programs. If you have problems or concern regarding your ABS-CBN mobile subscriptions, you can call their customer service hotline numbers below.
7878 - using your ABS-CBNmobile
ABS-CBN Mobile Text Support
Text them your inquiry (using your ABS‑CBNmobile SIM) to 23661
ABS-CBN Mobile Online Support
ABS-CBN Mobile Customer Care. Just fill in the required details and select 'SUBMIT' button to send your concern.
You can also message ABS-CBN mobile thru their Social Media Accounts:
Facebook - ABS-CBNmobile
Twitter - @abscbnmobile
Let us know your experience on calling your network provider customer service by leaving your comment below.
Thanks for reading!
Smart Online Support
You can also contact Smart Customer Service online, the following methods requires you a computer or mobile with internet connection:
For Smart Prepaid, Smart Postpaid, Smart Bro, Smart Infinity and TNT subscribers, file a help ticket online via Smart Help Ticket. Just fill in the required details including Full Name, Email Address, Concern, Mobile Number and Message. Just monitor your email within 24 hours upon submission of your help ticket.
You can also message Smart thru their Social Media Accounts:
Facebook - Smart Communications, Inc.
Twitter - @SmartCares
PLDT Customer Service Hotline
PLDT or Philippine Long Distance Telephone Company offers variety of services like internet broadband (Fibr, DSL, Ultera), Value-added services and landline. If you need help especially technical support, you can contact PLDT Customer Service Hotline numbers.
PLDT Landline
171 - Toll free. For PLDT Landline nationwide and SMART/TNT subscribers
(02)8888171 - For NON PLDT Landlines, like Globe/TM/Sun Cellular
FIBR
101-3427
Home Ultera
171 formerly *1888 (For Smart / Talk 'N Text subscribers)
02-6727277 (For PLDT NCR subscribers)
1-800-10-6727277 (Toll-free for PLDT subscribers)
PLDT Online Support
You can also message PLDT thru their Social Media Accounts:
Facebook - PLDT Home
Twitter - @PLDTHome or @PLDT_Cares
TNT Customer Service Hotline
If you have concerns regarding your Talk 'N Text promo subscriptions, you can contact its customer service number.
*888 - Toll free. For Smart/TNT subscribers. Or you may also try *777.
(02) 888-1111 - For landline
Other TNT telephone numbers you can contact for help
(02) 511-4105
(02) 511-2643
(02) 511-3803
TNT Fax numbers
(02) 511-2286
(02) 511-3222
TNT Online Support
You can also message TNT thru their Social Media Accounts:
Facebook - TNTph
Twitter - @TalkNText
Sun Cellular Customer Service Hotline
Sun Cellular delivers cheap but excellent mobile services to its subscribers, both Prepaid and Postpaid. To serve you better, whatever your problems or concerns with Sun Cellular subscription, you can call Sun Cellular Customer Service Hotline Numbers below.
Sun Prepaid
200 - Toll free using your Sun Cellular mobile number
(02) 395-8000 - For landline
Fax Number: (02) 696-7134
Sun Postpaid Elite Plan
888 - Toll free using your Sun Cellular mobile number
(02) 395-8888 - For landline
Sun Broadband Wireless
333 - Toll free using your Sun Cellular mobile number
(02) 395-3333 - For landline
Sun Cellular Online Support
You can also message Sun Cellular thru their Social Media Accounts:
Facebook - Sun Prepaid | Sun Postpaid
Twitter - @suncelldeals
Globe Customer Service Hotline
Calling to Globe Customer Service Hotline numbers requires you a minimum balance of 1 Peso load from your Globe or TM account. Don't worry if you have more than the required balance, your load will not be deducted as it is FREE OF CHARGE, as long as you met the minimum required balance. Listed contact numbers here are available to all Globe Prepaid and Postpaid, and other services including landline, internet broadband, tattoo and pocket WiFi.
You can contact Globe at the following hotline numbers:
211 - using Globe/TM mobile number. You may also try calling 2629
02-730-1000 - using Globe landline/telephone. To contact customer care.
02-730-1010 - using Globe landline/telephone. To get info regarding sales.
02-730-1300 - using Globe landline/telephone. To get help regarding loyalty rewards.
173 - Repair (using Globe landline/telephone)
+63 2 730 1212 - For roaming
You can also contact the following 24-Customer Care Hotline Number:
(02) 919-8888 [Luzon]
(032) 410-8888 [Visayas and Mindanao]
Globe Online Support
Email address: talk@globetel.com.ph
You can also message Globe thru their Social Media Accounts:
Facebook - Globe Telecom
Twitter - @Talk2Globe
TM Customer Service Hotline
Republika ng TM: Astig Tayo Dito! If you have concerns or problems regarding your Touch Mobile or TM promo subscriptions, you can contact its customer service hotline numbers below.
808 - using your TM mobile number
TM Online Support
TM Contact Us Form. Just fill in the required details and send it by selecting 'GAME NA!' button, for you to be able to submit your concern.
You can also message Touch Mobile thru their Social Media Accounts:
Facebook - Republika ng TM
Twitter - @RepublikaTM
Cherry Prepaid Customer Service Hotline
Cherry Prepaid is a subsidiary of Globe Telecom, which commonly bundled to Cherry Mobile phones. If you have concern with your Cherry Prepaid subscriptions, you can contact them in their numbers below.
Cherry Mobile / Cherry Prepaid
909-4-909 - 1 Peso per call using your Cherry Prepaid SIM
Cherry Prepaid Retailers
1-8008-739-8168 (toll-free on Cherry Prepaid SIM, Globelines, TM or Globe SIM, but must have a load balance of P7.50 to connect)
2629 using the Cherry Prepaid Retailer , Sub-Dealer, or Globe AMAX SIM (free)
Cherry Prepaid Online Support
Cherry Prepaid Contact Customer Support. Just fill-in the required details and select the 'CONTACT US' button to submit your concern.
You can also message Cherry Prepaid thru their Social Media Accounts:
Facebook - Cherry Prepaid
Twitter - @CherryPrepaid
ABS-CBN Mobile Customer Service Hotline
ABS-CBN mobile is owned by ABS-CBN TV Network which uses infrastructures of Globe Telecom. It has exclusive promos featuring the TV Network's shows and programs. If you have problems or concern regarding your ABS-CBN mobile subscriptions, you can call their customer service hotline numbers below.
7878 - using your ABS-CBNmobile
ABS-CBN Mobile Text Support
Text them your inquiry (using your ABS‑CBNmobile SIM) to 23661
ABS-CBN Mobile Online Support
ABS-CBN Mobile Customer Care. Just fill in the required details and select 'SUBMIT' button to send your concern.
You can also message ABS-CBN mobile thru their Social Media Accounts:
Facebook - ABS-CBNmobile
Twitter - @abscbnmobile
Let us know your experience on calling your network provider customer service by leaving your comment below.
Thanks for reading!